We want you to be comfortable before you commit, and fairly treated afterwards.
Try before you pay
Your first 30-minute class and level assessment are free. No card details are needed and there is no obligation. This is the best way to be sure the teaching suits you before any money changes hands.
If you change your mind after paying
If you have paid for a package and decide not to continue, contact us within 14 days of payment:
- If you have taken no lessons, we refund the full amount.
- If you have taken some lessons, we refund the value of the lessons not yet taken.
After 14 days, unused lessons stay on your account and can be used at any time within 12 months, or transferred to a family member.
If a lesson does not happen
- Teacher unavailable, or a technical problem on our side: the lesson is rescheduled in full at no cost, or refunded if you prefer.
- You cancel with at least 12 hours’ notice: the lesson is rescheduled at no cost.
- You miss a lesson without notice: the lesson is counted as taken. If it happens for a genuine emergency, tell us — we will not be rigid about it.
If you are not satisfied with a teacher
Tell us. We will change your teacher at no cost. We would much rather find you a better match than lose you.
How to request a refund
Email muskacademy2@gmail.com or message us on WhatsApp at +20 150 053 8994 with the student’s name and the date of payment. We reply within 3 working days, and approved refunds are returned by the same method you paid with, usually within 14 days.
Last updated: 10 August 2026